Frequently Asked Questions
PRODUCT QUESTIONS
Where does the artwork you make jewelry with come from?
All Unicorn Crafts designs are my own illustrations!
How do you make jewlery with Shrinky Dink?
Each and every one of my designs start off as a sketch. I then finish up the design in Illustrator and put them on the Shrinky Dink sheets. Each design is then hand cut and baked in the oven. After that, they become one-of-a-kind adorable jewelry that you can wear!
Can I sleep or shower with Unicorn Crafts jewelry on?
Although our jewelry is water-resistant, it is not waterproof. To enjoy Unicorn Crafts jewelry for a good long while, remove before having contact with water and sleeping.
SHOP INFO
Unicorn Crafts Office Hours are M-F, 10am-5pm PST. Emails are answered during office hours and we try our best to respond within 24 hours.
Where are you located? Where do the items ship from?
Our items are proudly made and shipped from sunny Northridge, California.
How long will it take to receive my order?
Your items will ship within 3-5 business days + shipping time. Please see below for standard shipping times and policies.
What is your return/exchange policy?
All sales are final with the exception of returns due to damage, defective product, or wrong item shipped. Claims for missing items or items damaged in transit must be received within 48 hours of receipt of merchandise. The items will be exchanged and/or a replacement sent. Shipping will not be charged for exchanged items as a result of damage, defective product or wrong item shipped. If at any time there is a problem or you are unsatisfied with your purchase, we will work with you to resolve the issue. Our goal is to make every customer happy and your satisfaction is extremely important to us.
US SHIPPING QUESTIONS
How is my order shipped?
Domestic orders will be shipped USPS First Class mail within 3-5 business days of receiving payment. Domestic US orders tend to take 2-5 days to be delivered. This is an estimated delivery timetable and will vary depending on your local postal service, especially during holidays.
INTERNATIONAL SHIPPING QUESTIONS
How is my order shipped?
International orders will be shipped USPS First Class mail within 3-5 business days of receiving payment. International orders may take up to 6-10 days to be delivered. This is an estimated delivery timetable and will vary depending on your local postal service, especially during holidays.
Am I responsible for customs and duties taxes?
Yes. Customers are responsible for any fees, taxes, and duties associated with purchasing & shipping to their respective countries.
OTHER QUESTIONS
Can you create a logo for my business?
Absolutely! Send us an email at hello@unicorncraftsart.com to get started.
