Shop Policies
PAYMENTS
Payment is due in full at the time of purchase, prior to shipping. PayPal, Visa, Mastercard, Discover and American Express, or Unicorn Crafts gift certificate.
SHIPPING
Your purchase will be sent to the address provided at checkout. Please make sure that this address is up to date and correct before submitting your order. You will receive a notification when your order has shipped.
If listed shipping address is incorrect and the package is returned, your order will be refunded minus the shipping costs if the merchandise is returned without damages. Should you request the order be sent to a different address, please be aware that you will be charged an additional fee for shipping the package twice.
All shipping charges are per address.
INTERNATIONAL SHIPPING
CUSTOM FEES AND DUTIES
Customers are responsible for any fees, taxes, and duties associated with purchasing & shipping to their respective countries.
SHIPPING TIMES
In order to offer affordable international shipping prices, most international orders are shipped via First Class Mail International. Please keep in mind orders can take up to 3 weeks to arrive.
ESTIMATED SHIP DATES
Please reference individual products for current shipping lead times.
RETURNS & REFUNDS
All sales are final with the exception of returns due to damage, defective product, or wrong item shipped. Claims for missing items or items damaged in transit must be received within 48 hours of receipt of merchandise. The items will be exchanged and/or a replacement sent. Shipping will not be charged for exchanged items as a result of damage, defective product or wrong item shipped.
If at any time there is a problem or you are unsatisfied with your purchase, please contact us to resolve the issue. We strive to make every customer happy and your satisfaction is extremely important to us.
To make a claim or contact customer service, please visit our contact page.
By making a purchase at www.unicorncraftsart.com you agree to these terms and conditions.
GDPR COMPLIANT PRIVACY POLICY
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through unicorncraftsart.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Paypal or any third party services you access through unicorncraftsart.com. You can reference the Paypal Privacy Policy to learn more about its privacy practices.
Information I Collect
To fulfill your order, you must provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.
I rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Seller Policy and Terms of Use.
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Faheema Chaudhury, am the data controller of your personal information. If you have any questions or concerns, you may contact me at hello@unicorncraftsart.com.
